TAPI telephone integration with AgentPro
Link AgentPro to a full-service telephone system, with automated call tracking and logging on inbound and outbound calls. Never miss a client call again.
AgentPro can offer you full VoIP integration; streamline your agency and see some of the benefits you can enjoy with an ITCS Telecoms System:
- VoIP is Cost-Effective:
VoIP telephone costs are much lower than using a conventional phone. There’s no need for masses of on-site equipment either; only pay for the users you need.
- Easy to set-up and maintain:
Setting up & maintaining a VoIP system is much simpler than traditional systems. This is because there is so little on site equipment compared to ISDN networks.
- Greater Control:
VoIP boasts an extensive range of call handling and management features, all operated through an easy to use web interface. Ideal for home workers or multiple branches.
- The Professional Edge:
Provide better customer service at all times. VoIP systems include dynamic call handling, pre-recorded messages & seamless transfers at the touch of a button.
- More than a Phone System:
Modern VoIP systems incorporate other communication services like instant messaging, presence information, teleconferencing, video conferencing, receiving voicemail and faxes via email, & more.
- AgentPro Integration:
Calls can be made and received through AgentPro software. You can dial, answer, hang up, place a caller on hold or transfer a call using your PC or laptop. The software will also recognise the number and crosscheck it against the AgentPro database, so you’ve got all the clients details at hand as soon as they call. It makes data capture easy, and your negotiators and staff will always have all the information they need in front of them as soon as they take a call.
It starts with a phone line, but can lead to much more for your business. Customise your phone tariffs, numbers, line features, telephone systems, and even more. Our telecoms experts can guide you on how to maximise your business landline.